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You can pass data variables from your own scripts into the LivePerson monitor tag code. The data is presented in the Operator Console's Info tab, and also within your chat transcripts. The exact format depends on the scripting language used:
For more information please click here.
Note: This content is not relevant for customers that use LP Chat over the LiveEngage platform.
LP Chat over the LiveEngage platform helps you maximize chat by segmenting your visitors and engaging them with customized chat buttons and invitations.
You can customize your buttons and invitations from the new LP Chat studio that provides you with an easy to use interface for creating engagement content.
To learn more click here.
JSP
Standard Monitor Code
<!-- BEGIN Monitor Tracking Variables -->
<script language="JavaScript1.2">
if (typeof(lpMTagConfig.sessionVar) == "undefined"){ lpMTagConfig.sessionVar = new Array();}
lpMTagConfig.sessionVar[lpMTagConfig.sessionVar.length] ='lp_variable_name=JSP.variable.name';
</script>
<!-- End Monitor Tracking Variables -->
Legacy Monitor Code
<!-- BEGIN Monitor Tracking Variables -->
<SCRIPT language=JavaScript1.2>
if (typeof(tagVars) == "undefined") tagVars = "";tagVars += "&SESSIONVAR!lp_variable_name=<%=JSP.variable.name%>";
</SCRIPT>
<!-- End Monitor Tracking Variables -->
ASP
<!-- BEGIN Monitor Tracking Variables -->
<SCRIPT language=JavaScript1.2>
if (typeof(tagVars) == "undefined") tagVars = "";tagVars += "&SESSIONVAR!lp_variable_name=< %=ASP.variable.name%>";
</SCRIPT>
<!-- End Monitor Tracking Variables -->
PHP
<!-- BEGIN Monitor Tracking Variables -->
<SCRIPT language=JavaScript1.2> if (typeof(tagVars) == "undefined") tagVars = "";tagVars += "&SESSIONVAR!lp_variable_name=<?=$PHP_variable_name;?>"; </SCRIPT>
<!-- End Monitor Tracking Variables -->
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