LivePerson supports the following operating systems and browsers for agents and visitors. Please note that while other browsers may work, they have not been tested and users may experience issues or loss of functionality.
These are the minimum system requirements for a LivePerson operator:
• Processor: recommended Intel/AMD 1GHz or above (1.2GHz for Agent Console)
• Memory: 512MB RAM
• Operating system: Windows 2000 / Windows XP / Windows Vista
• Browser: Internet Explorer 6, 7, 8; Firefox 2, 3, 3.5, Safari 3
• Windows-compatible sound card & speakers (USB headset for telephony subscribers)
Chat, ticketing bandwidth requirement: 20Kbps (downstream) per operator (for every 100 visitors in the visitors filter).
Voice bandwidth requirement: 40 Kbps (Symmetric – upload and download) per operator per concurrent call.
Operating Systems
The table below lists the operating systems for each LivePerson console type:
|
|
|
|
|
Operator Console |
Windows Vista |
Sun JRE 1.5
Sun JRE 1.6 |
|
Windows XP |
Sun JRE 1.5
Sun JRE 1.6 |
|
Agent Console |
Windows Vista |
Sun JRE 1.5_09 or later
Sun JRE 1.6 |
|
Windows XP |
Sun JRE 1.5_09 or later
Sun JRE 1.6 |
|
Mac OS X 10.5 (Leopard) (Intel)
Tiger |
Apple J2SE 5 Update 4 |
Browsers – Visitor Side
The table below lists the browsers LivePerson supports on the visitor side:
|
|
|
|
Windows Vista: Business |
Internet Explorer version 6.0, 7.0 & 8.0 |
|
Firefox version 1.0.7, 1.5, 2.0 & 3.0 |
|
Windows Vista: Home |
Firefox version 3.0 |
|
Windows Vista: Ultimate |
Firefox version 3.0 |
|
Windows XP: Professional
SP2 |
Internet Explorer version 6.0, 7.0 & 8.0 |
|
Windows 2003 Server (32-bit)
(as Terminal Server) |
Firefox version 3.0 |
|
Windows 2003 Server (64-bit)
(as Terminal Server) |
Firefox version 3.0 |
|
Mac OS X v10.5 "Leopard" |
Firefox version 1.5, 2.0 & 3.0 |
|
Safari 3.0 |
|
Mac OS X v10.4.10 "Tiger" (Intel) |
Firefox version 1.5, 2.0 & 3.0 |
|
Mac OS X v10.4.10 "Tiger" (Sun) |
Firefox version 1.5, 2.0 & 3.0 |
Browsers – Admin Console
The table below lists the browsers that LivePerson supports for the Admin Console:
|
|
|
|
Windows Vista: Business |
Internet Explorer version 6.0, 7.0 & 8.0 |
|
Firefox version 1.5, 2.0 & 3.0 |
|
Windows XP: Professional
Service Pack 2 |
Internet Explorer version 6.0, 7.0 & 8.0 |
|
Firefox version 1.5, 2.0 & 3.0 |
|
Mac OS X v10.5 "Leopard" |
Firefox version 1.5, 2.0 & 3.0 |
|
Safari 3.0 |
|
Mac OS X v10.4.10 "Tiger" (Intel) |
Firefox version 1.5 & 2.0 |
|
Mac OS X v10.4.10 "Tiger" (Sun) |
Firefox version 1.5 & 2.0 |
Chat Window Looks
The table below lists the browsers that are supported for LivePerson Chat window looks (skins).
|
|
|
Legacy Look |
Classic Look |
Modern Look |
|
Internet Explorer 6.0 & 7.0 |
Internet Explorer 6.0 & 7.0 |
Internet Explorer 6.0, 7.0 & 8.0 |
|
Firefox 2.0 |
Firefox 2.0 |
Firefox 2.0 & 3.0 |
|
Safari 2.0 |
Safari 2.0 |
Safari 2.0 (Mac only) |
Bandwidth Requirements
- Chat, ticketing bandwidth requirement: 20Kbps (downstream) per operator (for every 100 visitors in the visitors filter).
- Voice bandwidth requirement: 40 Kbps (Symmetric – upload and download) per operator per concurrent call.
