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Creating and Passing Custom Variables
Last Update: Feb 21, 2011.            Document ID: 346317
   
 

You can pass data variables from your own scripts into the LivePerson monitor tag code. The data is presented in the Operator Console's Info tab, and also within your chat transcripts.  The exact format depends on the scripting language used:

For more information please click here.

JSP

Standard Monitor Code

<!-- BEGIN Monitor Tracking Variables -->
<script language="JavaScript1.2">
if (typeof(lpMTagConfig.sessionVar) == "undefined"){ lpMTagConfig.sessionVar = new Array();}
lpMTagConfig.sessionVar[lpMTagConfig.sessionVar.length] ='lp_variable_name=JSP.variable.name';
</script>
<!-- End Monitor Tracking Variables -->

Legacy Monitor Code

<!-- BEGIN Monitor Tracking Variables -->
<SCRIPT language=JavaScript1.2>
if (typeof(tagVars) == "undefined") tagVars = "";tagVars += "&SESSIONVAR!lp_variable_name=<%=JSP.variable.name%>";
</SCRIPT>
<!-- End Monitor Tracking Variables -->

ASP

<!-- BEGIN Monitor Tracking Variables -->
<SCRIPT language=JavaScript1.2>
if (typeof(tagVars) == "undefined") tagVars = "";tagVars += "&SESSIONVAR!lp_variable_name=< %=ASP.variable.name%>";
</SCRIPT>
<!-- End Monitor Tracking Variables -->

PHP

<!-- BEGIN Monitor Tracking Variables -->
<SCRIPT language=JavaScript1.2> if (typeof(tagVars) == "undefined") tagVars = "";tagVars += "&SESSIONVAR!lp_variable_name=<?=$PHP_variable_name;?>"; </SCRIPT>
<!-- End Monitor Tracking Variables -->

 

 

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